Returns, Refunds & Guarantee

Our Guarantee

Every product sold at TacticalUSA is backed by our 30-day money-back guarantee. If your purchase doesn't meet your expectations for any reason, contact us within 30 days of receiving your order and we'll issue a full refund to your original payment method.

• Refunds are issued to the original payment method used at checkout.
• Shipping charges are non-refundable.
• The guarantee applies to the first purchase of any given product per customer.

How to Request a Return or Refund

To initiate a return or refund, contact our customer support team with your order number and reason for the request:

• Email: [email protected]
• Phone: 1-855-211-1054 (Mon–Fri 8am–8pm EST, Sat 9am–5pm EST)

Our team will respond within 1 business day with return instructions if applicable. Please do not ship items back without first contacting us — unauthorized returns may not be processed.

Refund Timeline

Once your return is received and inspected (if applicable), we will process your refund. Please allow:

• Refund processing: 3–5 business days after approval
• Bank/card posting: An additional 5–10 business days depending on your financial institution
• Total timeline: Up to 15 business days from the date your return is received

Damaged or Defective Items

If your order arrives damaged, defective, or with missing items, contact us immediately. We will arrange a replacement or full refund at no additional cost. Please include photos of the damage and your order number when reaching out.

Subscription Cancellations

Subscription products (Special Ops Airdrops, Liberty Magazine, T-Shirt Club) can be cancelled at any time with no penalties or fees. To cancel your subscription:

• Email [email protected] with your name and order number
• Call 1-855-211-1054 during business hours
• Use the Cancel Subscription page on our website

Cancellation requests are processed within 1 business day. You will not be charged again after cancellation. Items already shipped before the cancellation date are not eligible for refund under the subscription cancellation — they are covered by our standard 30-day return policy.

Exceptions

The following items are not eligible for return or refund:

• Items returned after 30 days from delivery
• Products that have been used, modified, or are not in original condition
• Digital products (Liberty Magazine) after access has been delivered
• Items purchased on the On Sale page at clearance pricing
• Gift cards or promotional credits

Additional Notes

• Prepaid debit cards: Refunds cannot be processed to prepaid or expired debit cards. In these cases, a check will be mailed.
• Partial refunds: Partial refunds may be issued at our discretion for items returned in less-than-original condition.
• Exchanges: We do not offer direct exchanges. To get a different product, please return your original purchase for a refund and place a new order.